Know when your email has been read.
See who opened your message, on what kind of device, and which links they clicked. If nobody opens it, you'll be reminded to follow up.
How it works
Write your message in webmail
Read receipts are on for new mail. Turn them off for any single message with the eye button.
Send it as normal
Nothing changes for the person you're writing to.
See what happens
Each person's opens and clicks appear on the message and in your Sent folder, and you get a notice when it's opened.
Tomas ReidOpened twice
Hartley SupplyOpened automatically
Tomas clicked “Open the order form”
Hartley Supply hasn’t opened it yet. You’ll be reminded on Friday.
Details
Every recipient, separately
Writing to several people? On Business and Pro, see exactly who opened it and who hasn't, not just a total.
Honest about automatic opens
Some mail apps, such as Apple Mail, open every email as it arrives. We mark those opens as automatic instead of counting them as read.
Link clicks
On Pro, see which links were clicked and when, often a clearer sign of interest than an open.
Follow-up reminders
On Business and Pro, if nobody opens a message after a few days, it's flagged so you can follow up. Choose when, or turn it off.
Questions
How does email tracking work?
A tiny invisible image is added to the message. When it loads, the open is counted. Links are counted when they're clicked.
Why does it say "Opened automatically"?
Some mail apps load every image as soon as mail arrives, before anyone reads it. Counting those as reads would be misleading, so they're marked separately.
Can I turn it off?
Yes. Turn it off for a single message with the eye button while you write, or for all new mail in Settings.
Is there a limit on read receipts?
Starter includes read receipts on 50 emails a month, showing when they were opened. Business and Pro have no limit and show who opened each message; Pro adds link clicks and whether it was opened on a phone or computer.
Which mail has read receipts?
Mail you send from Cloudly Inbox webmail. Mail sent from Apple Mail, Outlook or another mail app goes out as usual, without read receipts.
Does it count towards my sending limit?
On Business and Pro, so each person's opens can be told apart, a message to several people (up to 10) is sent as one copy each, and each copy counts towards your daily sending limit. You can turn read receipts off for any message.