These terms apply when you use cloudlyinbox.com and Cloudly Inbox mailboxes, run by Cloudly Inbox (“we”, “us”), which is based in California, United States. By creating an account, or by using the website, you agree to them. If you're signing up for a business, you're agreeing for that business and confirming you're allowed to. Our privacy policy explains how we handle your information.
Your account
- Give us accurate details, and keep your email address up to date so we can reach you about your account.
- Keep your account and mailbox passwords safe. You're responsible for what happens with your account and mailboxes, so tell us straight away if you think someone else has your password.
- You must be at least 18, or old enough to make a contract where you live.
Plans and billing
- Prices. Each plan has a price per mailbox, paid yearly or monthly in advance. The total, including any tax, is shown before you pay. Payments are processed by Stripe.
- Renewal. Your plan renews automatically at the end of each year or month, and the card on file is charged for the next period, until you cancel.
- Changing plan. You can change your plan or card from your account page. Moving to a dearer plan charges the difference for the time left; moving to a cheaper one gives a credit toward your next payments, not a refund.
- Price changes. If we change the price of your plan, we'll email you at least 30 days before it applies to you, and you can cancel before then.
- Failed payments. If a payment fails, you'll get an email, and the payment is tried again over the following days. If it still can't be paid, your plan ends, as described under Cancelling below.
The free trial
- The Starter plan has a free trial of 14 days, if you choose it at sign-up. It's available once per customer.
- You add a card when you start the trial, but nothing is charged during it. When the trial ends, your plan starts and the card is charged, unless you've cancelled before then.
- You can cancel during the trial from your account page and you won't be charged.
Cancelling
- You can cancel at any time from your account page. Your plan keeps working until the end of the period you've paid for.
- Payments aren't refundable, including for the rest of a period you've already paid for, a plan you change partway through, or a period you didn't use.
- When a plan ends, its mailboxes stop sending, but you can still sign in to read and save your mail for 30 days, and your address stays reserved. You can restart your plan from your account page during those 30 days and everything carries on as before.
- After 30 days, the mailboxes and all their mail, contacts and calendars are deleted for good, and the address is released. We can't recover them after that.
Your domain
- You can only use a domain you own or are allowed to manage. We don't register domains: you register and renew your domain with a domain provider, and you pay them for it.
- Your mail works through records you add to your domain's DNS. If they're changed or removed, or your domain expires, mail to your addresses stops arriving.
- Before we create a mailbox, you prove you control the domain by adding a record we give you.
Your mail
- Your mail, contacts, calendars and files belong to you. You give us permission to store, process and send them only to provide your mailbox, as our privacy policy describes.
- We work to keep your mail safe and available, but we can't promise it will never be lost or unavailable. Keep your own copies of anything important; any mail app can save them.
- Each plan has a storage limit. When a mailbox is full, new mail can't be delivered to it until you make space or change plan.
- If you use read receipts, you're responsible for using them lawfully. In some places, such as the EU and UK, you may need to tell the people you write to that your mail can record when it's opened.
- When you copy mail from another provider, you must be allowed to use that account, and copying it must be allowed by that provider's terms. We only read it to copy it; we never change or delete anything there.
Fair use and sending limits
Cloudly Inbox is for your own business and personal mail. To keep the service working, and our mail reaching inboxes for every customer, you must not use it to:
- send spam, or any bulk or marketing email to people who haven't agreed to receive it
- send phishing, scams, malware, or mail that pretends to come from someone else
- harass, threaten or abuse anyone
- send or store anything unlawful, or anything that infringes someone else's rights
- break, overload or try to get around the security of the service, or reach accounts that aren't yours
- resell the service, or run newsletters or mass mailings through it
- send in a way that harms other customers, such as getting our mail servers blocked or marked as spam by other providers
Each mailbox can send a limited number of messages a day: Starter 300 a day, Business 500 a day, Pro 1,000 a day. The limit is enforced automatically, and we're alerted when a mailbox reaches it.
If a mailbox looks compromised or is being used against these terms, we may pause its sending or suspend it altogether. Usually we'll tell you why and work with you to put it right. Where mail is causing harm, for example a spam run, phishing or malware, or a mailbox that's getting our servers blocked, we may act straight away and without notice, to protect the people receiving it and our other customers. While a mailbox is paused it still receives mail and you can still read it; while it's suspended, nobody can sign in to it.
For serious or repeated misuse we may close the account immediately. Payments aren't refunded when an account is paused, suspended or closed for misuse.
Availability and changes to the service
We work to keep Cloudly Inbox running all the time, but it may sometimes be unavailable, for example during maintenance or problems with the services we rely on. We may change or improve features. If we ever stop offering the service altogether, we'll give you at least 30 days' notice to move your mail.
The waitlist
- Joining the waitlist is free. It doesn't create an account, and it doesn't commit you to buying anything.
- Joining doesn't reserve a domain or guarantee that a particular address will be available.
- The plans and prices shown may change before we open. The price will always be shown before you pay.
- You can leave the waitlist at any time through the support page.
The website and sample mailbox
The sample mailbox on the website runs on made-up data in your browser. It doesn't send or receive real email, and anything you do in it is lost when you leave the page.
Please don't send false, abusive or automated submissions through the website's forms, or copy its design, text or images for your own product. The Cloudly Inbox name, logo, design, text and software belong to us or the people who license them to us. You may share links to the website, but not reuse its content commercially without our permission. The website uses other services, such as public domain registration databases for the address check, and we aren't responsible for their content or availability.
No warranty
Apart from what these terms say, the service, the website, the waitlist and the sample mailbox are provided “as is” and “as available”, without warranties of any kind, to the fullest extent the law allows.
Limit of liability
To the fullest extent the law allows, we aren't liable for any indirect, incidental, special or consequential loss, or for lost profits, data or business, arising from your use of Cloudly Inbox. Our total liability for any claim is limited to the amount you paid us in the 12 months before it, or $50 if that's more. Some places don't allow these limits, so they may not apply to you, and nothing here limits rights you have under consumer law that can't be limited.
Ending your account
You can end your account by cancelling your plan and asking us to delete it through the support page. We may end your account if you seriously or repeatedly break these terms, as described under Fair use, or if the law requires it. When an account ends, the 30 days to save your mail described under Cancelling still apply, unless the law or serious misuse prevents it.
Governing law
These terms are governed by the laws of the State of California and applicable US federal law, without regard to conflict-of-law rules.
Changes to these terms
We may update these terms. We'll change the date at the top, and if a change matters to customers, we'll email you at least 30 days before it applies. If you keep using Cloudly Inbox after that, the updated terms apply; if you don't agree, you can cancel before then.
Contact
Questions about these terms: use the support page, or email [email protected].